FAQ

Does the HEPA filter require replacing or cleaning?

The HEPA filter in your Magivaac robot vacuum requires regular cleaning to maintain optimal performance. We recommend cleaning the filter once a week. Depending on usage and environment, the HEPA filter should be replaced every 3 to 6 months. You can purchase replacement HEPA filters directly from us.

How often do the sensors need to be cleaned?

For optimal performance, we recommend cleaning the sensors on your Magivaac robot vacuum once a month. Regular cleaning ensures accurate navigation and efficient cleaning.

Which robot vacuum is best suitable for households with pets?

Both the RV2200 and RV4500 models are excellent choices for households with pets. They come equipped with pet-friendly features such as a specialised pet brush and strong suction power to effectively remove pet hair and dander.

Which WiFi network should I use?

Please ensure that your phone is successfully connected to a 2.4G WiFi network and that Bluetooth is turned on. Magivaac robot vacuums are compatible with 2.4G networks, which offer stable connectivity for seamless operation.

Which floor types are suitable for robot vacuums?

Magivaac robot vacuums are designed to clean a variety of floor types, including hardwood, tile, laminate, and low-pile carpets. They effectively handle different surfaces to keep your home clean and tidy.

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